Support

 

You work hard, with outstanding results. That's why we're pleased to provide you with dedicated professionals committed to helping you grow your business.

 

Your dedicated relationship manager. 

 

Cindy Harrison serves as your single point of contact at our corporate office and is dedicated to your success by providing focused attention on your specific needs. She can be reached at 515-247-6106.

 

Your dedicated group benefits team. 

 

Principal^® provides you with a competitive advantage—a dedicated group benefits team whose job is to provide you with personalized administration, claim, and commissions assistance by email or phone. Bottom line—you’re not competing with every other broker for time and attention. You’ll get the support you need faster and easier.

Here's how to reach out for help:

Privileged Partner group benefits team (broker use only)
Phone: 866-341-6588
Email: exclusivepartner@principal.com

Hours:
Monday-Thursday: 7:30 a.m. – 5:00 p.m. CST
Friday: 7:30 a.m. – 4:00 p.m. CST

 

Managing benefits online. 

 

Use our award-winning* website to manage day to day tasks for your clients—or teach them to do it themselves! At principal.com, you and your clients can: 

• Add and terminate members
• Update salaries
• Make member changes
• Access billing statements and billing/payment history
• Order ID cards
• Manage electronic evidence of insurability (EOI)
• Access forms
• Monitor claims activity and status
• Get an employee census
• Access contracts, booklets, and forms
• And more

 

Note: To receive Protected Health Information (PHI), member authorization is required. 

 

* DALBAR Communications Seal of Excellence, May 2022.