Customer needs are ever-evolving.
So are we.

Customer needs are ever-evolving. So are we.

Helping people achieve a secure financial future is our priority and we continue to find new solutions as retirement and technology landscapes change.

You asked. We listened.

We're reaching more individuals than ever before, by increasing engagement through simple, personalized experiences and expanding beyond retirement with engaging, holistic solutions.
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Customer experience spotlight

Take a closer look at the latest key offerings and enhancements.

Principal® app

Our mobile app is a key digital resource for customers to manage their retirement plan.

View the app

Research and thought leadership

Discover the latest retirement survey findings, news and thought capital.

Dig into the research

Personalized participant experience

Rooted in customer feedback, we are constantly evolving to meet client needs.

Watch video to learn more

Recent experience enhancements

smart watch displaying the Principal DC retirement account information - reaching more individuals with push notifications.
smart watch displaying the Principal DC retirement account information - reaching more individuals with push notifications.
Reach more individuals than ever before.
Enhance the mobile app experience:
  • View retirement account on an Apple® watch
  • Receive Principal® app push notifications
  • Access Principal Message CenterSM
Increase engagement through simple,
personalized experiences.
Increase engagement through simple, personalized experiences.
  • Build a complete financial picture with Total Retirement Solutions
  • Modernize our digital assistants in chat and artificial intelligence for the web, text, and phone
  • Improve cash distribution experience—expedite money, more digital options, new proactive notifications along with a status tracker
  • Elevate our online defined benefit experience-benefit calculator, personalized quotes, quote comparison tool, and distributions completed entirely online
  • Implement model portfolio updates and website enhancements to improve the user experience through RetireView®
  • Tailor participant content and improve/simplify navigation for NQ plans
Expand beyond retirement with engaging, holistic solutions.
  • Launch 2023 education program connecting education and financial wellness together
line graph showing Principal pension risk transfer strike pricing and tracking.
Simplify plan management.
  • Expand plan health metrics, download capabilities, and customization options
  • Reimagine the onboarding process to simplify and speed up process-digital onboarding solution
  • Launch the first patented real-time pricing service in pension risk transfer market
  • Add features that make it easier to merge plans and manage multiple plan types
  • Streamline annual enrollment communications
  • Expanded plan health metrics, download capabilities, and
    customization options
  • Reimagine the onboarding process to simplify and speed up
    process-digital onboarding solution
  • Launch the first patent-pending1 real-time pricing service in pension
    risk transfer market
  • Add features that make it easier to merge plans and manage
    multiple plan types
  • Streamline annual enrollment communications
line graph showing Principal pension risk transfer strike pricing and tracking.
Drive engagement to improve individual
retirement and plan outcomes.
Drive engagement to improve individual retirement and plan outcomes.
  • Offer personalized investment options for employees—partnered passive FlexPath target date solution (RetirePilot) and Liability Driven Investment CITs
  • Implement model portfolio updates and website enhancements to improve user experience through RetireView®
  • Deliver industry-leading default options (e.g., Intelligent QDIA w/Target Date and Retire View)2
  • Expand guaranteed products to nonqualified plans
Grow and evolve with our clients.
  • Provide robust, one-stop online education center
  • Expand employee benefit strategies with Principal® Equity Compensation
  • Streamline services from Principal® Custody Solutions
  • Introduce services to manage and customize the investment process for clients

What's next?

2022 brought a lot of enhancements and we look forward to continuing to offer even more in 2023.
Image of laptop showing experience
A look forward
LONG-TERM
Reach more individuals than ever before.
Enhance the mobile app experience:
  • Redesign the retirement wellness planner and performance chart
  • Refresh systems to account for nonbinary gender identification
Increase engagement through simple, personalized experiences.
  • Proactive plan notifications
  • Leverage the cloud to scale, integrate, and deliver features quicker
  • Make customer interactions more personalized and efficient
ONGOING RESOURCES/INSIGHTS
  • Monthly digital meetings and webinars, including Social Security, healthcare and other hot topics
  • Global Financial Inclusion Index
  • Digital touchpoints—mobile app, website
  • Cybersecurity
LONG-TERM
Simplify plan management.
  • Expand holistic financial view and summary
  • Provide in-the-moment help through live chat and virtual assistants
  • Enhance website providing status tracker of requests
  • Streamline communication to help you administer your plan
  • Offer ERISA budget in plan
  • Reimagine the onboarding process
  • Expand plan health metrics, download capabilities, and customization options
  • Reimagine the onboarding process to simplify and speed up process-digital onboarding solution
  • Launch the first patented real-time pricing service in pension risk transfer market
  • Add features that make it easier to merge plans and manage multiple plan types
  • Streamline annual enrollment communications
Drive engagement to improve individual retirement and plan outcomes.
  • Optimize personalized communication reminders and notifications
  • Offer more plan flexibility2
  • Support complex plan provisions2
  • Offer wrapped separate accounts to reduce plan expenses2
  • Refresh default investment options
ONGOING RESOURCES/INSIGHTS
  • Principal® Retirement Security Survey insights (quarterly)
  • Principal® Super Savers research (annual)
  • NEW Global Financial Inclusion Index
  • Legislative updates including SECURE Act 2.0
  • Retirement investment updates-Environmental Social and Governance (ESG)
  • Data analysis for participant and plan sponsor behaviors
CONNECT WITH US

Want to learn more?

Reach out to your local Principal® representative or support team.
 

Be sure to visit our website to see how technology innovation drives a better retirement plan experience.

1 Our patent pending technology relates, in part, to technology to provide incremental daily Pension Risk Transfer (PRT) pricing. Plan sponsors are still responsible for the due diligence of related PRT pricing and acting on applicable quoted pricing.
2 Available for certain plans.


Important information
Principal® app is available for iPhone® and AndroidTM. Apple® and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google LLC.

This subject matter in this communication is educational only and provided with the understanding that Principal® is not rendering consulting, legal, accounting, investment or tax advice. You should consult with appropriate individuals including counsel, financial professionals or other advisors on all matters pertaining to business, legal, tax, investment or accounting obligations and requirements.

The Retirement Wellness Planner information and Retirement Wellness Score are limited only to the inputs and other financial assumptions and is not intended to be a financial plan or investment advice from any company of the Principal Financial Group® or plan sponsor. This calculator only provides education which may be helpful in making personal financial decisions. Responsibility for those decisions is assumed by the participant, not the plan sponsor and not by any member of Principal®. Individual results will vary. Participants should regularly review their savings progress and post-retirement needs.


Insurance products and plan administrative services provided through Principal Life Insurance Company®. Securities offered through Principal Securities, Inc., member SIPC and/or independent broker-dealers. Referenced companies are members of the Principal Financial Group®, Des Moines, IA 50392.


Principal®, Principal Financial Group® and the Principal logo design are registered trademarks of Principal Financial Services, Inc., a Principal Financial Group company, in the United States and are trademarks and service marks of Principal Financial Services, Inc., in various countries around the world.

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